1. Why does the Company require your Personal Information?
    1. This Personal Information is required in terms of the Financial Intelligence Centre Act, 38 of 2001 and the Company’s Risk Management and Compliance Programme. The Personal Information forms part of the Company’s requirements when obtaining a discretionary mandate from you or opening an account to facilitate the relevant business activities.
    2. The Company needs your Personal Information to provide you with the following services:
      1. 2.2.1.To establish a legal relationship with you;
      2. 2.2.2.To populate the client account information required on the various on-boarding platforms to open your account; and
      3. 2.2.3.To generate statements and capture contact information related to this discretionary mandate or account;
  2. How is your Personal Information Processed?
    1. Your Personal Information is Processed on an offsite database, within the Republic of South Africa.
    2. No third-party providers have direct access to your Personal Information unless specifically required by law and to satisfy client due diligence principles.
  3. How long does the Company keep your Personal Information?
    1. Under South African law, the Company is required to keep your Personal Information for a five (5) year period following the date of termination of the business relationship according to the Company’s Personal Information Retention Policy. After this period, your Personal Information will be irreversibly destroyed. For more information on the Company’s Personal Information retention schedule, please refer to our Personal Information Retention Policy which can be requested from the Company’s information officer at ungererhealth@ripplesoft.co.za.
  4. What are your rights?
    1. Should you believe that any of your Personal Information held by the Company is incorrect or incomplete, you have the right to request to view this information, rectify it or have it deleted. Please contact the Company’s Information Officer on ungererhealth@ripplesoft.co.za should this be required.
    2. In addition, if you wish to complain about how the Company has handled your Personal Information, please contact the Information Officer on ungererhealth@ripplesoft.co.za. The Company’s Compliance Department will investigate your complaint and contact you within two (2) business days of the complaint being lodged and work with you to resolve the matter.
    3. If your query relating to your Personal Information is not, in your opinion, adequately dealt with, you can contact the Information Regulator on 012 406 4818 or inforeg@justice.gov.za to file an official complaint.